Blog | Industry Insights
-
Customer Service as Chargeback Protection
Merchants need customers. This is a simple fact of business. The challenge for merchants is to attract and then retain these customers. Building loyalty and encouraging customers to trust the brand are key in customer retention. Long-term customer relationships often hinge on the customer’s first contact with the merchant. This often occurs when the customer…
-
CNP Merchants and Digital Goods Fraud
It has never been a more exciting or challenging time to be a card not present (CNP) merchant. The barriers to entry into e-commerce, m-commerce, and omnichannel sales networks have largely been erased. Of course, as with all good things in sales and payments, there are caveats. The digital sales boom also presents many unique…
-
What Is Clean Fraud?
Fraud comes in many shapes and disguises. Over time it slowly but surely takes its toll on a merchant. When he discovers he has been victimized, the merchant is left with a long list of questions about how and why it happened. What’s confounding is that fraud is not simple and straight-forward – when done…
-
The Payments Future
The Payments Future Remember when the ATM was innovative? Insert a bank card, tap some keys, and get money instantly. Gone were the days of standing in a long line at the bank and presenting a withdrawal slip. Access your money when and where you wanted it. Flash forward thirty years and payments can happen…
-
How to Write a Chargeback Rebuttal Letter
The cold hard truth is that chargebacks can be the undoing for many merchants. Either due to inexperience with best practices that result in unnecessary chargebacks, attacks by professional fraudsters, or simply out-of-date chargeback management principles – chargebacks happen at an alarming rate. All too often, merchants get caught up in the big picture, focusing…
-
The Risk of Data Breach
There is not a merchant, cardholder, issuer, or acquirer who wants to hear the words data breach. The impacts can be devastating, potentially affecting everybody in the transaction life-cycle, including innocent cardholders. Our intent is not to frighten merchants, rather it is a wake-up call to data breach risk. If merchants ignore the risk, it…
-
Harnessing the M-Commerce Marketplace
Shopping has evolved. Who could have predicted that social media would become the new shopping mall? Now consumers open their Instagram, Twitter, and Facebook mobile apps and tap ‘buy.’ Merchants benefit from a new way to capture consumer interest and to generate sales. However, this m-commerce shift comes with some risks. Payment and security solutions…
-
Need to Know: Fraud Rings
Fraud rings thrive on consumer and merchant complacency. These sophisticated fraudsters are looking for merchants who are naïve to fraud ring threats and do not have the best-in-class payment solutions in place. Fraud ring attacks can include a range of tactics, including paying with stolen credit cards, chargeback fraud involving complicit cardholders, selling fake e-gift…
-
Looking Ahead to the Future of E-Commerce Security
As e-commerce continues to grow, merchants must focus on the practicalities of this evolving shopping paradigm. Customers are keen to use merchant websites and mobile apps to browse, shop, and buy – but they want this on their terms. This means minimal interruptions, no complications, and guaranteed security. Customers primarily want a seamless and secure…
-
How to Manage Chargeback Accounting
One of the most common questions we get asked is around chargeback accounting. Admittedly, this is a fuzzy area. You’ve likely done a Google search and have come up with not much information about accounting and chargebacks. The truth here is that it’s hard to provide definitive answers about chargeback accounting. This key component of…
