Enables Customer Self-Service

Issuer provides customer greater clarity with expanded order details

Drives Customer-Merchant Communication

Customer is provided multiple communication paths to resolve concerns about an order

Enhance Issuer Support

Issuer agents empowered with full transaction details to review with customer

Issuers access merchant data, providing your customers insight on their transactions to reduce disputes and chargebacks

VISA MERCHANT PURCHASE INQUIRY Extend Dispute Prevention on a Global Scale
  • No additional integration required
  • Track results from participating Verifi and Visa issuers
  • Seamlessly performed through Order Insight



Wins for Merchants


  • Customer self-resolution via issuer channels
  • Reduce customer billing confusion
  • Deflect disputes at inquiry, preventing chargebacks
  • Retain revenue and increase profits
  • Prevent transactions from being listed on Visa TC40 and Mastercard SAFE files
  • Increase brand value and improve customer experience




Voted Best Chargeback Management Service Six Years Straight

Learn How Order Insight Stops Chargebacks, Increases Profits, and Improves Customer Experience

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