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Enables Customer Self-Service

Issuer provides customer greater clarity with expanded order details
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Drives Customer-Merchant Communication

Customer is provided multiple communication paths to resolve concerns about an order
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Enhance Issuer Support

Issuer agents empowered with full transaction details to review with customer
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Issuers access merchant data, providing your customers insight on their transactions to reduce disputes and chargebacks

VISA MERCHANT PURCHASE INQUIRY Extend Dispute Prevention on a Global Scale
  • No additional integration required
  • Track results from participating Verifi and Visa issuers
  • Seamlessly performed through Order Insight

 

 

Wins for Merchants

 

  • Customer self-resolution via issuer channels
  • Reduce customer billing confusion
  • Deflect disputes at inquiry, preventing chargebacks
  • Retain revenue and increase profits
  • Prevent transactions from being listed on Visa TC40 and Mastercard SAFE files
  • Increase brand value and improve customer experience
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Voted Best Chargeback Management Service Six Years Straight

Learn How Order Insight Stops Chargebacks, Increases Profits, and Improves Customer Experience


Get a free assessment today
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