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Verifi Expands Cardholder Dispute Resolution Network (CDRN) with Key Hire

Verifi Expands Cardholder Dispute Resolution Network (CDRN) with Key Hire
Fraud Industry Executive, Brian Waller, new Regional Head, North America Issuer Sales & Partnerships

LOS ANGELES, CA–(August 4, 2015) – Verifi, Inc., the leading provider of payment and risk management solutions for card-not-present merchants, today announced the appointment of fraud industry executive, Brian Waller to Regional Head, North America Issuer Sales & Partnerships. In this role, Waller will evangelize the benefits and return on investment of Verifi’s Cardholder Dispute Resolution Network (CDRN) with Issuers in the US and Canada.
The Cardholder Dispute Resolution Network is a collaborative chargeback management solution that connects Issuers directly (and at no cost) with merchants to enable near real-time collaboration in resolving both (credit and debit) fraud and non-fraud disputes quickly. CDRN gives merchants the ability to respond and resolve disputes directly with the customer – before they turn into chargebacks. CDRN prevents up to 40% of fraud and non-fraud chargebacks.
“No one wins when the consumer bypasses the merchant and goes directly to the issuer to resolve a dispute. Merchants get hit with fines, penalties and extra paper work. Issuers get caught in the middle and are forced to invest significant resources resolving these disputes,” said Waller. “I’m excited to help issuers and merchants collaborate in CDRN’s award-winning cohesive payments ecosystem, lower operating expenses, reduce cycle time for chargeback disputes and provide a superior customer experience.”
Throughout his career, Waller has helped some of the largest, top-tier, U.S.-based financial institutions with fraud and risk management solutions and managed teams in both the credit card and banking space. He has extensive expertise with fraud management, especially within the financial sector, as well as leadership, management, improving processes, relationship management, competitive analysis and business development.
“With more than 15 years of experience in the payment, risk technology and financial services industries, Waller will help Verifi extend CDRN adoption in North America to help merchants and issuers effectively collaborate to minimize chargebacks,” said James Byler, Vice President Global Issuer Sales & Partnerships at Verifi, Inc.  “Adding Waller to the Verifi team supports Verifi’s strategic goal to continually expand and improve the company’s products and offerings within the U.S, and internationally.”
Prior to Verifi, Waller was director of strategic accounts risk management solutions provider, Early Warning Services, where he was responsible for strategy, business development and account management for many large U.S. banks. At Early Warning Services, he worked with a network of more than 2,000 financial institutions, government entities and payment companies to enable businesses and consumers to conduct transactions securely and conveniently. Waller has also held sales leadership roles at Apple, Inc.
About Verifi:
Verifi, an award-winning provider of end-to-end payment protection and management solutions, was founded in 2005 to help merchants effectively manage the payments challenges they face every day. Verifi helps merchants safely process payments, combat fraud, prevent and resolve costly chargebacks, as well as increase billings and keep loyal customers. Our best-in-breed solutions and white glove support are trusted by a wide range of industries from emerging companies to the Fortune 500. Headquartered in Los Angeles, California, we process more than $20 billion transactions annually and currently serve more than 12,000 accounts globally. For more information, visit:
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