Join Verifi’s informal fireside chat to get the inside track on all the details of Visa’s new Purchase Return Authorization mandate, and engage in discussion with an intimate group of likeminded issuer representatives. Wednesday, July 31 at 3 PM EDT We look forward to your participation on topics such as: Understanding Visa’s mandate What are […]
Expanded chargeback capabilities will deliver greater transparency and insight to help buyers and sellers resolve disputes quickly SAN FRANCISCO–(BUSINESS WIRE)–Jun. 28, 2019– Visa (NYSE: V) today announced it has signed a definitive agreement to acquire Verifi, a leader in technology solutions that reduce chargebacks. The combination of Verifi’s best-in-class dispute resolution tools with Visa’s suite of risk […]
2018 was the “Year of Change,” with more payment brand updates than we’ve seen in quite some time. From Visa Claims Resolution (VCR) and Visa Merchant Purchase Inquiry (VMPI), to 3D Secure 2.0 and MasterCard Dispute Resolution Initiative, the focus to reduce fraudulent and disputed transactions continues to evolve at a rapid pace. As the most […]
April always comes with anticipation, signaling an end to winter and warmer days ahead. Better weather motivates consumers to shop at outdoor markets, refresh their wardrobes, and spruce up their homes. This all points to good things for merchants. However, April 2018 brings a level of uncertainty with the rollout of the new Visa Claims […]
Changes are coming to how Visa transaction disputes and chargebacks will be processed and managed. With the new Visa Claims Resolution (VCR) program, Visa hopes to reduce the timeframes associated with chargebacks, thereby reducing merchant, issuer and Visa costs, resource drains, and the number of overall transaction disputes. While promising for merchants, change can be […]
The Visa Stored Credentials Program comes into effect on October 14, 2017. This new program is designed to improve transaction processing for both merchants and customers. All merchants who store payment credentials on file will be impacted by this new program. Recurring billing, subscription services, and m-commerce are on the rise: these are all transactions […]
As a merchant, you’re bound by a long range of rules and regulations that enable you to accept and process credit and debit card payments. The credit card companies you work with have very detailed and established rules and processes that you must be familiar with. In this article, we dig into Visa’s chargeback rules […]
As of January 2016, Visa changed their chargeback monitoring programs. Prior to January 2016, Visa had two distinct programs for merchants who have a high number of chargebacks: S. Merchant Chargeback Monitoring Program: U.S. merchants who were experiencing more than 100 chargebacks a month and a chargeback ratio over 1% were automatically enrolled. Merchants did […]
Visa divides the total number of chargebacks in the current month by the number of transactions in the same month.* Example: 100 (June chargebacks) / 5,000 (June sales transactions) = 0.02 or 2%. *https://usa.visa.com/dam/VCOM/download/about-visa/15-April-2015-Visa-Rules-Public.pdf
The Visa Chargeback Monitoring Program is designed to support merchants in managing better business. As such, Visa expects all of its merchants to be fully up-to-date with its chargeback guidelines and regulations. Before we get into the details of the Visa Chargeback Monitoring Program, we suggest you download the Chargeback Management Guidelines for Visa Merchants. […]